{
"FileDateTime":"2020-07-16 17:00:00","InitiatedBy":"d682567","IncidentID":"INC12341234"
,"IncidentType":"Overcharge"
,"reasonCode":"PRODUCT_ADJUSTMENT"
,"TransactionType":"Refund"
,"refund":[ 
{
"accountID":"PP15L000003BtzbQAC"
,"amount":"3000"
,"contactID":"25053549"
,"TransactionID":"h2v2xthe"
,"lineItems":[ 
{
"amount":"3000"
,"id":"8025L0000008x8wQAA"
}
] 
}
,{
"accountID":"PP15L000003BtzbQAC"
,"amount":"20000"
,"contactID":"25053549"
,"TransactionID":"h2v2xthe"
,"lineItems":[ 
{
"amount":"20000"
,"id":"8025L0000008x8zQAA"
}
]
}
,{
"accountID":"PP15O000003IpiBQAS"
,"amount":"5000"
,"contactID":"PP35O000002PRhSQAW"
,"TransactionID":"9aq46s7v"
,"lineItems":[ 
{
"amount":"3000"
,"id":"8025O000000Co7OQAS"
}
]
}
,{
"accountID":"PP15O000003IpiBQAS"
,"amount":"5000"
,"contactID":"PP35O000002PRhSQAW"
,"TransactionID":"9aq46s7v"
,"lineItems":[ 
{
"amount":"2000"
,"id":"8025O000000Co7NQAS"
}
]
}
,{
"accountID":"PP15O000003KZ5DQAW"
,"amount":"100"
,"contactID":"PP35O000002QzRsQAK"
,"TransactionID":"hjwp0qzh"
,"lineItems":[ 
{
"amount":"100"
,"id":"8025O000000Cx4kQAC"
}
]
}
,{
"accountID":"PP15O000003Fhz8QAC"
,"amount":"4000"
,"contactID":"PP35O000002MLjCQAW"
,"TransactionID":"e1fntbk4"
,"lineItems":[ 
{
"amount":"4000"
,"id":"8025O000000CTqKQAW"
}
]
}
,{
"accountID":"PP15O000003Fhz8QAC"
,"amount":"4000"
,"contactID":"PP35O000002MLjCQAW"
,"TransactionID":"e1fntbk4"
,"lineItems":[ 
{
"amount":"4000"
,"id":"8025O000000CTqKQAW"
}
]
}
] ,"SalesForceCase":{
"ContactReason":"Overcharge"
,"Description":"This customer has been incorrectly charged due to a business incident. 

This issue has now been fixed and refunds applied.

Please assist the customer, refer to knowledge for assistance."
,"Priority":"High"
,"ProductService":"Mobile - Post-paid"
,"ProductType":"Business Incident Management"
,"Status":"Open"}
}